Certain conditions and/or limitations apply:
Software, Games, & DVD's
Apple, Compaq, Hewlett Packard, Intel, Mitsubishi, Sony and Toshiba products
Televisions(24"or larger)
Refurbished & Reconditioned Items

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL returns. Currently we are unable to accept returns in Fry's Electronics retail stores. Merchandise must be returned within 15 days of the issuance of the Return Authorization # at which time the Return Authorization # expires. Return Authorization #'s are non-renewable. Return shipping charges are the sole responsibility of the customer.

Frys.com reserves the right to return any merchandise without a valid RA# to the customer.

All returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included. Products using accessories such as toner, ink cartridges, media, batteries, film, etc. must be returned with the factory-sealed accessory. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final.

30-day money back guarantee does not apply to special orders.

Software, Games, & DVDs

Computer software, video games, video gaming systems, audio CDs, VHS videos, and DVD videos are returnable only if unopened. Defective items will be exchanged for the exact same item only.

MANUFACTURER RETURN POLICY RESTRICTIONS

If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from the manufacturer or make arrangements to repair the product. In many cases, the manufacturer can diagnose and resolve concerns over the phone. For more information, please call us toll-free at 1-877-688-7678 to allow us to assist you with these manufacturers, or you may call them directly.

Due to manufacturers' policies, Frys.com cannot accept returns or exchanges of certain products manufactured by the companies listed in the table below. These manufacturers deal directly with issues regarding their products and will repair or replace these products in accordance with their own policies. Contact information is also provided for each of these manufacturers.

Please have the following information readily available before contacting the manufacturer or Frys.com: date of purchase, Model and serial number of the defective product.

Manufacturer	Applicable Products	Manufacturer Contacts
Apple	All Products	Tech Support 1-800-APLCARE (1-800-275-2273) Service Locator 1-800-538-9696
Compaq	All Products	1-800-HPINVENT (1-800-474-6836)
Hewlett Packard	Computers, Monitors, PDAs, Printers	1-800-HPINVENT (1-800-474-6836)
Intel	Components	Tech Support http://support.intel.com/ or call 1-916-377-7000
Mitsubishi	All Products	1-800-632-4662
Sony	Computers, Monitors	1-888-4SONYPC
Toshiba	All Products	Voice Support & Information--Toll Free Technical Support: (800) 457-7777 For expedited service, have warranty registration # available when calling. This allows Toshiba to direct you to the proper product specialist.

Televisions (24" or larger)

Refunds cannot be given on televisions 24" and larger. In-home service is offered by the manufacturer on large TV's and may be your most convenient option. Defective items may be returned within 30 days of the purchase date for replacement or upgrade. Please insure sufficient packaging is used to protect any return shipments. Customer is responsible for any damage caused due to insufficient packaging.

Refurbished & Reconditioned Items

Reconditioned / refurbished products carry the same 30 day satisfaction guarantee. These products may been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes. Frys.com cannot guarantee that these products come with all the original accessories and software.

Frys.com Return Procedure

To return a product, please follow the steps outlined below.

1. Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by calling 1-877-688-7678 (toll-free within the U.S.) or INTL: 1-408-350-1484
2. Please provide the following information when requesting a Return Authorization #: Original order number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
3. Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, cables, and accessories are included.
4. For your protection, use a "traceable" shipping method such as UPS Ground.
5. Please use the merchandise-return label, located on the back of your packing slip or address the package to:
   Frys.com RETURNS
   DHL
   3435 Airborne Road
   Wilmington, Ohio 45177
6. Return the merchandise within 15 days of issuance of the RA#. Print the Return Authorization # clearly on the outside of the package. PACKAGES WITHOUT A Return Authorization # WILL BE RETURNED TO THE SENDER.

Credits

Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement.

In order to receive a replacement for returned merchandise, you must place a new order. Frys.com must receive payment for all merchandise prior to shipping any replacements. We will ship your replacement in the same manner as your original order. A temporary duplicate charge will be placed on your credit card until the returned merchandise has been received and processed by our warehouse. To make a replacement order, please call 1-877-688-7678 Toll free in the U.S. For International calls 1-408-350-1484.